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The Leanovatica platform has created the access to the best foreign and Polish trainers and their experience and knowledge. This is a unique content which enables development both in business and private life. Here you will find various subjects and you will master your skills to be a better leader, a partner, a parent or just a better person.
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5-10 minute episodes
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Notes for episodes

Daily Management - Season 2

2020-10-25
Klaus Lyck Petersen with 20 years of experience in Lean Management, proves what behaviour a middle-level manager must incorporate into his leadership style, especially at the level of everyday habits, in order to effectively support the transformation of his organization. Additionally, Klaus suggests what necessary tools will help leaders develop their teams and achieve better results.
1
KPIs
KPIs
How to work with KPIs? Learn the fundamental methods to help you communicate to employees what the goal is and how we want to pursue it.
2
Solving Problems: PDCA
Solving Problems: PDCA
Meet PDCA, one of the best search methods and new solutions. Plan, try, check and act!
3
Solving Problems: The funnel
Solving Problems: The funnel
It's time for a method that will help you to understand better PDCA thinking, but also teach others to become a part of a successful Lean transformation.
4
Solving Problems: 5 times Why
Solving Problems: 5 times Why
The cause is the most important thing. Meet the "Why" 5 times tool, which will allow you to find the cause of a problem when you do not know where to look for it.
5
Solving Problems: Fishbone Diagram
Solving Problems: Fishbone Diagram
This intriguing name is a tool to encourage employees to have personal insight into the problem and to brainstorm over its solution.
6
Solving Problems: A3 thinking
Solving Problems: A3 thinking
More complex, often multi-faceted or even interdepartmental problems keep you awake at night? The A3 form will help you with this.
7
Learning to see WASTE
Learning to see WASTE
Discover the 8 types of waste in your process and your company. Find out how to effectively eliminate them and improve your results.
8
Hunt 8 types of waste: waste types 1-4
Hunt 8 types of waste: waste types 1-4
Overproduction, waiting, overprocessing, and unnecessary transport are the first 4 most common wastes.
9
Hunt 8 types of waste: Waste types 5-8
Hunt 8 types of waste: Waste types 5-8
Unnecessary moves, unused potential of employees, errors and quality defects, excess inventory also reduce the efficiency of your activities.
10
Process confirmation
Process confirmation
Get away from your desk and go to where the process is happening. Learn to observe and analyze it.
11
Leader standard agenda
Leader standard agenda
The standard of the leader's work will help you go through the difficult and stressful transformation of the organization with success. Create it and stick to the plan.
1
KPIs
KPIs
How to work with KPIs? Learn the fundamental methods to help you communicate to employees what the goal is and how we want to pursue it.
2
Solving Problems: PDCA
Solving Problems: PDCA
Meet PDCA, one of the best search methods and new solutions. Plan, try, check and act!
3
Solving Problems: The funnel
Solving Problems: The funnel
It's time for a method that will help you to understand better PDCA thinking, but also teach others to become a part of a successful Lean transformation.
4
Solving Problems: 5 times Why
Solving Problems: 5 times Why
The cause is the most important thing. Meet the "Why" 5 times tool, which will allow you to find the cause of a problem when you do not know where to look for it.
5
Solving Problems: Fishbone Diagram
Solving Problems: Fishbone Diagram
This intriguing name is a tool to encourage employees to have personal insight into the problem and to brainstorm over its solution.
6
Solving Problems: A3 thinking
Solving Problems: A3 thinking
More complex, often multi-faceted or even interdepartmental problems keep you awake at night? The A3 form will help you with this.
7
Learning to see WASTE
Learning to see WASTE
Discover the 8 types of waste in your process and your company. Find out how to effectively eliminate them and improve your results.
8
Hunt 8 types of waste: waste types 1-4
Hunt 8 types of waste: waste types 1-4
Overproduction, waiting, overprocessing, and unnecessary transport are the first 4 most common wastes.
9
Hunt 8 types of waste: Waste types 5-8
Hunt 8 types of waste: Waste types 5-8
Unnecessary moves, unused potential of employees, errors and quality defects, excess inventory also reduce the efficiency of your activities.
10
Process confirmation
Process confirmation
Get away from your desk and go to where the process is happening. Learn to observe and analyze it.
11
Leader standard agenda
Leader standard agenda
The standard of the leader's work will help you go through the difficult and stressful transformation of the organization with success. Create it and stick to the plan.

Effective sales teams

2021-07-06
How to create a reliable sales department? Radosław Żemło, step by step, explains the stages of building a sales department, recruiting employees, communication, setting goals and motivating salespeople to achieve above-average results.
1
DNA of the sales team
DNA of the sales team
What is the sales department and why it is so important?
2
Recruitment and onboarding
Recruitment and onboarding
How to recruit the right people for the team? What to pay attention to when recruiting people with no experience?
3
Goal setting and portfolio segmentation
Goal setting and portfolio segmentation
How to increase the efficiency of salespeople's work?
4
Qualitative or quantitative parameters. Which of them build commitment?
Qualitative or quantitative parameters. Which of them build commitment?
How to measure and account for the work of salespeople?
5
How to verify employee engagement?
How to verify employee engagement?
Building a committed team - how to do it?
6
How can employees be developed?
How can employees be developed?
How to develop and motivate employees even when all high-level positions are occupied?
7
The structure of the sales department
The structure of the sales department
At what point to develop the sales department and hire new salespeople?
8
Communication
Communication
How to communicate well with the team?
9
A healthy salesman = a better salesman
A healthy salesman = a better salesman
How sport and changing eating habits affect the efficiency of the salesman?
10
VUCA and the world of white swans
VUCA and the world of white swans
How do you deal with uncertain business situations quickly and efficiently?
1
DNA of the sales team
DNA of the sales team
What is the sales department and why it is so important?
2
Recruitment and onboarding
Recruitment and onboarding
How to recruit the right people for the team? What to pay attention to when recruiting people with no experience?
3
Goal setting and portfolio segmentation
Goal setting and portfolio segmentation
How to increase the efficiency of salespeople's work?
4
Qualitative or quantitative parameters. Which of them build commitment?
Qualitative or quantitative parameters. Which of them build commitment?
How to measure and account for the work of salespeople?
5
How to verify employee engagement?
How to verify employee engagement?
Building a committed team - how to do it?
6
How can employees be developed?
How can employees be developed?
How to develop and motivate employees even when all high-level positions are occupied?
7
The structure of the sales department
The structure of the sales department
At what point to develop the sales department and hire new salespeople?
8
Communication
Communication
How to communicate well with the team?
9
A healthy salesman = a better salesman
A healthy salesman = a better salesman
How sport and changing eating habits affect the efficiency of the salesman?
10
VUCA and the world of white swans
VUCA and the world of white swans
How do you deal with uncertain business situations quickly and efficiently?

Agile Basics

2020-05-06
With this course, it's easy to understand what is the difference between "BE" and "ACT", between Agile and Scrum. Having mastered the basics, Małgorzata shows step by step the application of the most important tools needed in everyday work.
1
What is Agile?
What is Agile?
Often still associated with IT and software development, today found in all areas of the organization - Agile. In this episode you will find out what it is.
2
Be Agile - Agile manifesto and values
Be Agile - Agile manifesto and values
What does it mean to be Agile? In this episode you will learn what the values are contained in the 2001 Manifesto for Agile Software Development.
3
Act Agile - swift Agile
Act Agile - swift Agile
The Agile process is characterized by short Sprints during which solutions or a product are created. It is worth using it wherever there is a complex problem and its solution is unknown. Find out how to act in the spirit of Agile.
4
Agile team
Agile team
An agile team is a whole team. In this episode you will learn what functions and roles should be covered in it.
5
Agile project card
Agile project card
The agile design card is very simple - it answers six questions - the so-called 5WH. Find out what these questions are and create a project card according to the second principle of the Agile Manifesto.
6
Product vision
Product vision
The product begins with a vision that should concisely communicate the essence of the product's future and describe the common goal. Learn how to set a direction so as not to limit the team's creativity.
7
Introduction to scrum
Introduction to scrum
56% of organizations use Scrum, and including ScrumBan and Scrum / XP Hybrid, it is 70%. Find out why.
8
Roles in scrum
Roles in scrum
"In Scrum, we distinguish three roles that make up the Scrum Team: Product Owner, Scrum Master, and Development Team. In this episode you'll learn what they are."
9
Scrum artifacts
Scrum artifacts
The Product Backlog provides an ordered list of everything that is known about product development at any given time. You will learn why it is never complete.
10
Scrum events
Scrum events
About 60% of the tasks are planned during the Sprint Planning and the rest during the Sprint. Learn about Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.
1
What is Agile?
What is Agile?
Often still associated with IT and software development, today found in all areas of the organization - Agile. In this episode you will find out what it is.
2
Be Agile - Agile manifesto and values
Be Agile - Agile manifesto and values
What does it mean to be Agile? In this episode you will learn what the values are contained in the 2001 Manifesto for Agile Software Development.
3
Act Agile - swift Agile
Act Agile - swift Agile
The Agile process is characterized by short Sprints during which solutions or a product are created. It is worth using it wherever there is a complex problem and its solution is unknown. Find out how to act in the spirit of Agile.
4
Agile team
Agile team
An agile team is a whole team. In this episode you will learn what functions and roles should be covered in it.
5
Agile project card
Agile project card
The agile design card is very simple - it answers six questions - the so-called 5WH. Find out what these questions are and create a project card according to the second principle of the Agile Manifesto.
6
Product vision
Product vision
The product begins with a vision that should concisely communicate the essence of the product's future and describe the common goal. Learn how to set a direction so as not to limit the team's creativity.
7
Introduction to scrum
Introduction to scrum
56% of organizations use Scrum, and including ScrumBan and Scrum / XP Hybrid, it is 70%. Find out why.
8
Roles in scrum
Roles in scrum
"In Scrum, we distinguish three roles that make up the Scrum Team: Product Owner, Scrum Master, and Development Team. In this episode you'll learn what they are."
9
Scrum artifacts
Scrum artifacts
The Product Backlog provides an ordered list of everything that is known about product development at any given time. You will learn why it is never complete.
10
Scrum events
Scrum events
About 60% of the tasks are planned during the Sprint Planning and the rest during the Sprint. Learn about Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.

Good Feedback Course - Season 2

2021-08-03
What is feedback and how to give it skillfully so that both the recipient and the sender do not feel bad? What are the rules for giving good feedback? Coaches Izabela Kazimierska and Maciej Robakiewicz show how to effectively give, receive and ask for feedback with the help of such methods, among others like the Coleman models.
1
Culture of asking for feedback
Culture of asking for feedback
Building a culture of asking for feedback, i.e. how to ask for feedback?
2
Asking for feedback
Asking for feedback
What is the ideal time to ask for feedback?
3
Principles of good feedback
Principles of good feedback
Learn the 8 most important rules for giving good feedback.
4
Focus on appreciation
Focus on appreciation
How to focus on what was done right, not just what was wrong?
5
Levels of appreciation
Levels of appreciation
Different levels of appreciation - what are they and how to use them?
6
Feedback as a cure for team dysfunctions
Feedback as a cure for team dysfunctions
Find out how feedback affects your performance and learn about communication toxins.
7
Responding to criticism
Responding to criticism
Types of dealing with criticism - identify them to know how to respond to them.
8
Constructive acceptance of criticism
Constructive acceptance of criticism
How to react when someone criticizes you?
9
Allusions
Allusions
How do you react when someone criticizes you with an allusion?
10
Strong emotions of the person when receiving feedback
Strong emotions of the person when receiving feedback
How to deal with a person who reacts emotionally to feedback?
1
Culture of asking for feedback
Culture of asking for feedback
Building a culture of asking for feedback, i.e. how to ask for feedback?
2
Asking for feedback
Asking for feedback
What is the ideal time to ask for feedback?
3
Principles of good feedback
Principles of good feedback
Learn the 8 most important rules for giving good feedback.
4
Focus on appreciation
Focus on appreciation
How to focus on what was done right, not just what was wrong?
5
Levels of appreciation
Levels of appreciation
Different levels of appreciation - what are they and how to use them?
6
Feedback as a cure for team dysfunctions
Feedback as a cure for team dysfunctions
Find out how feedback affects your performance and learn about communication toxins.
7
Responding to criticism
Responding to criticism
Types of dealing with criticism - identify them to know how to respond to them.
8
Constructive acceptance of criticism
Constructive acceptance of criticism
How to react when someone criticizes you?
9
Allusions
Allusions
How do you react when someone criticizes you with an allusion?
10
Strong emotions of the person when receiving feedback
Strong emotions of the person when receiving feedback
How to deal with a person who reacts emotionally to feedback?

Empathetic Relations in the Family

2020-12-16
Paulina Orbitowska-Fernandez shows how to build and nurture relationships with children and within relationships themselves. How to prevent, and when they come, how to overcome crises, quarrels without unnecessary nerves, unpleasant words, and even violence. Paulina effectively teaches how not to transfer your stress from work to your loved ones, as well as stress at home, on the effectiveness of our work. She also shows why a leader needs empathy so badly, both at home and at work.
1
Leadership in parenting
Leadership in parenting
How you build relationships with your children will have an impact on the quality of their relationships in the future. Find out what traits a parent-leader needs.
2
Oxygen mask in parenting
Oxygen mask in parenting
To build strong collaborative relationships, you first need to wear an oxygen mask on yourself, that is to take care of yourself.
3
Communication blocks
Communication blocks
By using these techniques, your child will either not hear you or will resist you. Find out what messages are blocking compassion.
4
Agreement in relation
Agreement in relation
How to maintain peace in a relationship in 4 steps: Observation, Feelings, Needs and Request
5
Refusal
Refusal
Building understanding enables empathetic communication. What's behind your teen's "no" word?
6
The brain in emotions
The brain in emotions
Learn about the neurobiological basics of empathic communication and understand your child's behavior.
7
Setting boundaries
Setting boundaries
How to mark your limits and at the same time take care of your relationship with your child?
8
Conflict
Conflict
Conflict doesn't have to be bad for your relationship with your baby. Learn how to use conflict to develop trust, understanding, and commitment.
9
Penalties and rewards
Penalties and rewards
What impact do punishments and rewards have on raising children and their self-esteem? What other methods should you use alternatively?
10
Self-esteem of the child
Self-esteem of the child
Every parent would like his or her child to have a high self-esteem. How to build it effectively and empathetically?
1
Leadership in parenting
Leadership in parenting
How you build relationships with your children will have an impact on the quality of their relationships in the future. Find out what traits a parent-leader needs.
2
Oxygen mask in parenting
Oxygen mask in parenting
To build strong collaborative relationships, you first need to wear an oxygen mask on yourself, that is to take care of yourself.
3
Communication blocks
Communication blocks
By using these techniques, your child will either not hear you or will resist you. Find out what messages are blocking compassion.
4
Agreement in relation
Agreement in relation
How to maintain peace in a relationship in 4 steps: Observation, Feelings, Needs and Request
5
Refusal
Refusal
Building understanding enables empathetic communication. What's behind your teen's "no" word?
6
The brain in emotions
The brain in emotions
Learn about the neurobiological basics of empathic communication and understand your child's behavior.
7
Setting boundaries
Setting boundaries
How to mark your limits and at the same time take care of your relationship with your child?
8
Conflict
Conflict
Conflict doesn't have to be bad for your relationship with your baby. Learn how to use conflict to develop trust, understanding, and commitment.
9
Penalties and rewards
Penalties and rewards
What impact do punishments and rewards have on raising children and their self-esteem? What other methods should you use alternatively?
10
Self-esteem of the child
Self-esteem of the child
Every parent would like his or her child to have a high self-esteem. How to build it effectively and empathetically?

Tools for Remote Teams

2020-11-01
Many factors contribute to the success of remote teams. For employees to carry out their tasks on time with increased efficiency and accuracy, supervision and control are not enough. Well-chosen tools are important, but also the atmosphere created by the leader, building trust and relationships.
1
Like the proverbial apples and oranges
Like the proverbial apples and oranges
Remote and stationary teams look much like the proverbial apples and oranges. However, their operation, like their management, is completely different.
2
Pitfalls of the virtual team
Pitfalls of the virtual team
The lack of clear goals and priorities is a problem that will affect the effectiveness of each team. Find out what the pyramid of meaning is.
3
The path of an effective virtual team
The path of an effective virtual team
It only makes sense to have a distributed team if they can work well together. For this you need to meet several conditions.
4
An ideal distributed team - what is it?
An ideal distributed team - what is it?
When planning to create a virtual team, it is worth paying attention to: the composition of such a team, communication and training, as well as leadership style.
5
Cultural awareness
Cultural awareness
Cultural differences are very deep, so you cannot see them at first glance. Find out what they mean for remote teams.
6
Online collaboration
Online collaboration
Effective cooperation in a team means obtaining the effect of positive synergy. Find out how to achieve it.
7
How to build online trust
How to build online trust
Trust is the heart of a well-coordinated team, without which teamwork is practically impossible. Find out how to build them online.
8
Team building
Team building
Find out how to run a perfect virtual team.
9
Team building, commissioning
Team building, commissioning
What is "kick-off"? It is a joint meeting that starts the work of the team.
10
Team building after starting
Team building after starting
How to monitor the results of the remote team?
1
Like the proverbial apples and oranges
Like the proverbial apples and oranges
Remote and stationary teams look much like the proverbial apples and oranges. However, their operation, like their management, is completely different.
2
Pitfalls of the virtual team
Pitfalls of the virtual team
The lack of clear goals and priorities is a problem that will affect the effectiveness of each team. Find out what the pyramid of meaning is.
3
The path of an effective virtual team
The path of an effective virtual team
It only makes sense to have a distributed team if they can work well together. For this you need to meet several conditions.
4
An ideal distributed team - what is it?
An ideal distributed team - what is it?
When planning to create a virtual team, it is worth paying attention to: the composition of such a team, communication and training, as well as leadership style.
5
Cultural awareness
Cultural awareness
Cultural differences are very deep, so you cannot see them at first glance. Find out what they mean for remote teams.
6
Online collaboration
Online collaboration
Effective cooperation in a team means obtaining the effect of positive synergy. Find out how to achieve it.
7
How to build online trust
How to build online trust
Trust is the heart of a well-coordinated team, without which teamwork is practically impossible. Find out how to build them online.
8
Team building
Team building
Find out how to run a perfect virtual team.
9
Team building, commissioning
Team building, commissioning
What is "kick-off"? It is a joint meeting that starts the work of the team.
10
Team building after starting
Team building after starting
How to monitor the results of the remote team?

Change Management

2020-04-02
Managing change, not only in crisis situations, is one of the most desirable skills nowadays. Few of the leaders know the tools and methods to understand and then successfully, without unnecessary stress, go through all the phases of change, both for the team and the entire organization.
1
Introduction
Introduction
Managing change is an essential skill. Check how organizations change, what changes you undergo as a leader, what tools should be used in the change process to support your team.
2
My change - exercise
My change - exercise
Consider what a significant change has occurred in your life that has had a positive result. We start managing change with a practical exercise to learn about emotions in its various stages.
3
How are organizations changing? Greiner model, part 1
How are organizations changing? Greiner model, part 1
An analysis of the largest American companies show that companies have their own life cycle. Three episodes about the Greiner Model are ahead of you.
4
How are organizations changing? Greiner's model, part 2
How are organizations changing? Greiner's model, part 2
The next stages in the cycle of changes in the organization are management by leadership and delegation and the related crises.
5
How are organizations changing? Greiner's model, part 3
How are organizations changing? Greiner's model, part 3
Evolution by coordination. What is happening in the company at this stage? What are the changes taking place? What is Total Productivity Management and what crisis is the company entering in this phase?
6
3 x Re. Reorganization. Restructuring. Reengineering.
3 x Re. Reorganization. Restructuring. Reengineering.
Find out what changing through reorganization, restructuring and reengineering is. How does the change through transformation look like in this context?
7
5 rules of organizational changes
5 rules of organizational changes
It has been proven that organizational changes follow six unchanging rules. Get to know them to be able to get ready.
8
How to make a change? Kotter's concept, part 1
How to make a change? Kotter's concept, part 1
How to make a successful transformation? According to John Kotter, eight steps are the key. Let's get started!
9
How to make a change? Kotter's concept, part 2
How to make a change? Kotter's concept, part 2
Thanks to Kotter's concept, you will learn how to make employees think about the necessity to make changes.
10
How to make a change? Kotter's concept, part 3
How to make a change? Kotter's concept, part 3
Are changes properly communicated in your organization? See how to plan and conduct effective communication of changes.
11
How to make a change? Kotter's concept, part 4
How to make a change? Kotter's concept, part 4
How to reach different types of recipients with the concept of change and what to do to consolidate your message.
12
How to make a change? Kotter's concept, part 5
How to make a change? Kotter's concept, part 5
In this episode, we will tell you how to start implementing the communicated change, taking into account possible professional and social gaps in teams. Find out what quick wins are.
13
How to make a change? Kotter's concept, part 5
How to make a change? Kotter's concept, part 5
What is the role of organizational culture in strengthening habits? How can a change of perspective contribute to this?
1
Introduction
Introduction
Managing change is an essential skill. Check how organizations change, what changes you undergo as a leader, what tools should be used in the change process to support your team.
2
My change - exercise
My change - exercise
Consider what a significant change has occurred in your life that has had a positive result. We start managing change with a practical exercise to learn about emotions in its various stages.
3
How are organizations changing? Greiner model, part 1
How are organizations changing? Greiner model, part 1
An analysis of the largest American companies show that companies have their own life cycle. Three episodes about the Greiner Model are ahead of you.
4
How are organizations changing? Greiner's model, part 2
How are organizations changing? Greiner's model, part 2
The next stages in the cycle of changes in the organization are management by leadership and delegation and the related crises.
5
How are organizations changing? Greiner's model, part 3
How are organizations changing? Greiner's model, part 3
Evolution by coordination. What is happening in the company at this stage? What are the changes taking place? What is Total Productivity Management and what crisis is the company entering in this phase?
6
3 x Re. Reorganization. Restructuring. Reengineering.
3 x Re. Reorganization. Restructuring. Reengineering.
Find out what changing through reorganization, restructuring and reengineering is. How does the change through transformation look like in this context?
7
5 rules of organizational changes
5 rules of organizational changes
It has been proven that organizational changes follow six unchanging rules. Get to know them to be able to get ready.
8
How to make a change? Kotter's concept, part 1
How to make a change? Kotter's concept, part 1
How to make a successful transformation? According to John Kotter, eight steps are the key. Let's get started!
9
How to make a change? Kotter's concept, part 2
How to make a change? Kotter's concept, part 2
Thanks to Kotter's concept, you will learn how to make employees think about the necessity to make changes.
10
How to make a change? Kotter's concept, part 3
How to make a change? Kotter's concept, part 3
Are changes properly communicated in your organization? See how to plan and conduct effective communication of changes.
11
How to make a change? Kotter's concept, part 4
How to make a change? Kotter's concept, part 4
How to reach different types of recipients with the concept of change and what to do to consolidate your message.
12
How to make a change? Kotter's concept, part 5
How to make a change? Kotter's concept, part 5
In this episode, we will tell you how to start implementing the communicated change, taking into account possible professional and social gaps in teams. Find out what quick wins are.
13
How to make a change? Kotter's concept, part 5
How to make a change? Kotter's concept, part 5
What is the role of organizational culture in strengthening habits? How can a change of perspective contribute to this?

Virtual Leadership

2020-07-10
The series "Virtual Leadership - How to engage remotely?" is a course that brings the recipient closer and systematizes the most important tasks, goals, but also potential threats resulting from the role of a virtual leader. It also points out simple and practical solutions to problems that affect leaders managing remote teams.
1
Who is a virtual leader?
Who is a virtual leader?
Have you become a virtual leader? See what you can do to become a true leader in the virtual world.
2
Challenges of a virtual leader
Challenges of a virtual leader
Virtual work is like a magnifying glass that magnifies all the imperfections of the management system. See what problems you will encounter and how to fix them.
3
How to take care of your own attitude in remote work?
How to take care of your own attitude in remote work?
If you are used to the fact that everything has to be fast, tasks are the most important, and it is not worth wasting time on contacts with people, then you will be in trouble.
4
How to choose remote work tools?
How to choose remote work tools?
How to save time, avoid misunderstandings and get to implementation quickly? Choose the tools that will help you with this.
5
How to build common rules of team work?
How to build common rules of team work?
Don't expect it to work out somehow and don't try to arbitrarily impose solutions. Set rules so that everyone wants to follow a common goal.
6
How to maintain a sense of community?
How to maintain a sense of community?
Do you feel that your team is not sufficiently well-coordinated? Good communication is missing and people don't feel like they are part of something bigger? Change it!
7
How to take care of the individual needs of team members?
How to take care of the individual needs of team members?
The feeling of isolation affects the confidence, mood and therefore the effectiveness of your team members. Give them time and full attention.
8
How to make sure the team is working efficiently?
How to make sure the team is working efficiently?
Do you think your team works less when they work remotely? Find out if it really is the case.
9
How to communicate effectively remotely?
How to communicate effectively remotely?
Does everyone on your team understand your messages in the same way? Make sure and improve your communication style to be more effective.
10
Check how you are doing as a remote leader
Check how you are doing as a remote leader
Do you think you are a great virtual leader? Find out if it really is the case and check what you have to work on.
1
Who is a virtual leader?
Who is a virtual leader?
Have you become a virtual leader? See what you can do to become a true leader in the virtual world.
2
Challenges of a virtual leader
Challenges of a virtual leader
Virtual work is like a magnifying glass that magnifies all the imperfections of the management system. See what problems you will encounter and how to fix them.
3
How to take care of your own attitude in remote work?
How to take care of your own attitude in remote work?
If you are used to the fact that everything has to be fast, tasks are the most important, and it is not worth wasting time on contacts with people, then you will be in trouble.
4
How to choose remote work tools?
How to choose remote work tools?
How to save time, avoid misunderstandings and get to implementation quickly? Choose the tools that will help you with this.
5
How to build common rules of team work?
How to build common rules of team work?
Don't expect it to work out somehow and don't try to arbitrarily impose solutions. Set rules so that everyone wants to follow a common goal.
6
How to maintain a sense of community?
How to maintain a sense of community?
Do you feel that your team is not sufficiently well-coordinated? Good communication is missing and people don't feel like they are part of something bigger? Change it!
7
How to take care of the individual needs of team members?
How to take care of the individual needs of team members?
The feeling of isolation affects the confidence, mood and therefore the effectiveness of your team members. Give them time and full attention.
8
How to make sure the team is working efficiently?
How to make sure the team is working efficiently?
Do you think your team works less when they work remotely? Find out if it really is the case.
9
How to communicate effectively remotely?
How to communicate effectively remotely?
Does everyone on your team understand your messages in the same way? Make sure and improve your communication style to be more effective.
10
Check how you are doing as a remote leader
Check how you are doing as a remote leader
Do you think you are a great virtual leader? Find out if it really is the case and check what you have to work on.

Total Communication

2020-04-02
Maciej Robakiewicz, an actor and a trainer will guide leaders through the art of preparing and conducting an interesting presentation, especially in front of the team. It will teach you how to be a charismatic orator, master your diction, movement and even stage fright, and how to use it for storytelling in your message.
1
What can an actor teach you?
What can an actor teach you?
In this episode, Maciej Robakiewicz (an actor and a trainer) will guide you through the tools he learned at the beginning of his acting career that have found a direct reference in the world of presentation. It will also pay attention to building our credibility as presenters and creating consistent content.
2
What makes us listen to someone?
What makes us listen to someone?
Are you wondering if, as an introverted person, you can be interesting to your audience? In this material you will learn that this is no obstacle. You will learn about the characteristics, behaviors and structure of charisma, which is the key during speeches and which makes people want to listen to you.
3
Self-confidence
Self-confidence
When conducting a presentation, we only have a few seconds for people to decide whether it is worth listening to us. In this episode, you'll learn what parts of our brain affect how we perceive the presenter and how our listeners judge us. Check how self-confidence influences your communication.
4
Presence
Presence
Are you wondering how to recognize if your audience is listening to you during the presentation? In this episode, you'll learn about the second charismatic behavior - presence, which is made of many important factors that help you as the presenter gain the attention of your listeners.
5
Kindness
Kindness
What is the manifestation of true kindness, which is the third charismatic behavior in the Communication for 100% workshop? You will learn how to build a positive message in your presentation and how to deal with a serious and difficult conversation you want to start.
6
Mindfullness
Mindfullness
In this video, Maciej will introduce you to the topic of maintaining mindfulness of presentation participants. What behaviors and traits keep you from losing your audience's interest? How to engage participants to interact with you?
7
Storytelling
Storytelling
Popular storytelling. How to build a story so that they listen to you? Learn the basic rules of storytelling that will help not only in the presentation, but also in everyday life situations. Learn how to build an active and engaging story of your life that you can translate into the world of presentation.
8
Basic questions
Basic questions
Lots of people get creating a presentation wrong. See how to do it effectively. Get to know its most important elements and questions that you should ask yourself while creating it.
9
Internal purpose
Internal purpose
It is very important during the presentation to be aware of what it is for. Get to know the concept of the inner goal, which is the main aspect of the presentation. After this lesson, you will know how to properly plan and then show your input, commitment, and uniqueness.
10
5 positive features
5 positive features
This time, Maciej has prepared an exercise for you, thanks to which you will learn how you are perceived by your surrounding. First impressions are crucial, not only in the presentation. So learn how to make your listeners associate with you the features you expect.
11
Summary
Summary
This is the last episode of the first season about Communication for 100%. Do you still remember the three charisma behaviors, the appropriate way to build and deliver a presentation, and the inner purpose in speaking? Let's summarize.
1
What can an actor teach you?
What can an actor teach you?
In this episode, Maciej Robakiewicz (an actor and a trainer) will guide you through the tools he learned at the beginning of his acting career that have found a direct reference in the world of presentation. It will also pay attention to building our credibility as presenters and creating consistent content.
2
What makes us listen to someone?
What makes us listen to someone?
Are you wondering if, as an introverted person, you can be interesting to your audience? In this material you will learn that this is no obstacle. You will learn about the characteristics, behaviors and structure of charisma, which is the key during speeches and which makes people want to listen to you.
3
Self-confidence
Self-confidence
When conducting a presentation, we only have a few seconds for people to decide whether it is worth listening to us. In this episode, you'll learn what parts of our brain affect how we perceive the presenter and how our listeners judge us. Check how self-confidence influences your communication.
4
Presence
Presence
Are you wondering how to recognize if your audience is listening to you during the presentation? In this episode, you'll learn about the second charismatic behavior - presence, which is made of many important factors that help you as the presenter gain the attention of your listeners.
5
Kindness
Kindness
What is the manifestation of true kindness, which is the third charismatic behavior in the Communication for 100% workshop? You will learn how to build a positive message in your presentation and how to deal with a serious and difficult conversation you want to start.
6
Mindfullness
Mindfullness
In this video, Maciej will introduce you to the topic of maintaining mindfulness of presentation participants. What behaviors and traits keep you from losing your audience's interest? How to engage participants to interact with you?
7
Storytelling
Storytelling
Popular storytelling. How to build a story so that they listen to you? Learn the basic rules of storytelling that will help not only in the presentation, but also in everyday life situations. Learn how to build an active and engaging story of your life that you can translate into the world of presentation.
8
Basic questions
Basic questions
Lots of people get creating a presentation wrong. See how to do it effectively. Get to know its most important elements and questions that you should ask yourself while creating it.
9
Internal purpose
Internal purpose
It is very important during the presentation to be aware of what it is for. Get to know the concept of the inner goal, which is the main aspect of the presentation. After this lesson, you will know how to properly plan and then show your input, commitment, and uniqueness.
10
5 positive features
5 positive features
This time, Maciej has prepared an exercise for you, thanks to which you will learn how you are perceived by your surrounding. First impressions are crucial, not only in the presentation. So learn how to make your listeners associate with you the features you expect.
11
Summary
Summary
This is the last episode of the first season about Communication for 100%. Do you still remember the three charisma behaviors, the appropriate way to build and deliver a presentation, and the inner purpose in speaking? Let's summarize.

Business Sketching - Season 2

2020-10-11
Dowiesz się jak rysować postacie i jak obrazować ich emocje. Naucz się jak zobrazować cechy charakteru i zbuduj swój bank ikon przydatny w codziennym przekazie.
1
Books on visual thinking
Books on visual thinking
The most interesting books on visual thinking and the "bank of icons" that you can use when you lack inspiration.
2
Arrows - how to draw them?
Arrows - how to draw them?
Thick, thin, long, short, full or dashed? Often underestimated, and yet so much can be expressed with them! Let's start with the arrows.
3
People or drawing of characters
People or drawing of characters
Learn quick methods for drawing human figures! It's really that simple!
4
Diversity and drawing a group of people
Diversity and drawing a group of people
Various geometric shapes instead of a head, a hat, hair or stubble are enough to show people of different ages and sexes. We draw a group!
5
Advanced elements in business drawing
Advanced elements in business drawing
Raise the bar and draw more advanced characters. Add details to emphasize their diversity in the message.
6
Movement of characters and objects
Movement of characters and objects
Learn how to draw not only people and objects in motion, but also smell and sound. Learn some simple tricks to bring characters and items to life.
7
Scream, speech, thoughts in the picture
Scream, speech, thoughts in the picture
Probably everyone has read comics before. In the same way, you will draw characters as they speak, think or shout.
8
Emotions in business - how to depict them
Emotions in business - how to depict them
Is it worth talking about emotions in business? See how drawings can help, for example when making shifts, to cope with employees' emotions.
9
Your bank of icons in the drawing
Your bank of icons in the drawing
Create your bank of icons that will serve as the basis for your presentations, meetings and other activities with the team.
10
Animal side of human
Animal side of human
A lion, an owl or maybe a cat? Sometimes emotions or personality traits are easier to show using personified animals. See how to do it.
1
Books on visual thinking
Books on visual thinking
The most interesting books on visual thinking and the "bank of icons" that you can use when you lack inspiration.
2
Arrows - how to draw them?
Arrows - how to draw them?
Thick, thin, long, short, full or dashed? Often underestimated, and yet so much can be expressed with them! Let's start with the arrows.
3
People or drawing of characters
People or drawing of characters
Learn quick methods for drawing human figures! It's really that simple!
4
Diversity and drawing a group of people
Diversity and drawing a group of people
Various geometric shapes instead of a head, a hat, hair or stubble are enough to show people of different ages and sexes. We draw a group!
5
Advanced elements in business drawing
Advanced elements in business drawing
Raise the bar and draw more advanced characters. Add details to emphasize their diversity in the message.
6
Movement of characters and objects
Movement of characters and objects
Learn how to draw not only people and objects in motion, but also smell and sound. Learn some simple tricks to bring characters and items to life.
7
Scream, speech, thoughts in the picture
Scream, speech, thoughts in the picture
Probably everyone has read comics before. In the same way, you will draw characters as they speak, think or shout.
8
Emotions in business - how to depict them
Emotions in business - how to depict them
Is it worth talking about emotions in business? See how drawings can help, for example when making shifts, to cope with employees' emotions.
9
Your bank of icons in the drawing
Your bank of icons in the drawing
Create your bank of icons that will serve as the basis for your presentations, meetings and other activities with the team.
10
Animal side of human
Animal side of human
A lion, an owl or maybe a cat? Sometimes emotions or personality traits are easier to show using personified animals. See how to do it.

In-depth Conversations - Season 2

2020-10-12
This is a continuation of the series about communication with the team and presentations. This time, Maciej shows how to talk to team members and employees. What words, gestures, emotions to use and why empathy is the key to the success of any wise leader.
1
Don’t convince!
Don’t convince!
What is an attitude in a conversation and how to influence it. Discover the magic of Storytelling.
2
The rules of social influence and in-depth conversations
The rules of social influence and in-depth conversations
Principles of Cialdini, or the rules of social influence. Check what is worth taking for in-depth conversations.
3
Silence in the conversation
Silence in the conversation
Silence in the theater, silence on the stage. How an actor uses silence to his advantage, and how you can use it in a conversation.
4
Job interview
Job interview
An in-depth conversation is also a job interview. Think about how to go through it, what they expect from you, and even plan possible problems.
5
Speak as an adult!
Speak as an adult!
Do you ever have a conversation with someone who makes you understand that they are entitled to everything? Partnership in conversation.
6
Conversation with a smartphone in hand
Conversation with a smartphone in hand
Take care of the quality of the conversation and eliminate distractions! Tackle the telephone in the hands of the interlocutor.
7
Conversation as a meeting
Conversation as a meeting
See how an actor can conduct a conversation. Feel into your role, even when you are torn by strong emotions.
8
How to protect yourself from killers (or the world according to Trump)
How to protect yourself from killers (or the world according to Trump)
According to Trump, people are divided into those with the killer instincts and the rest. And only those with the killer instincts can succeed.
9
Self-presentation and first impression
Self-presentation and first impression
How to make a good first impression and convince the interlocutor during the self-presentation? Use the power of appreciation.
10
Where am I heading
Where am I heading
Discover where the true North of in-depth conversations is.
1
Don’t convince!
Don’t convince!
What is an attitude in a conversation and how to influence it. Discover the magic of Storytelling.
2
The rules of social influence and in-depth conversations
The rules of social influence and in-depth conversations
Principles of Cialdini, or the rules of social influence. Check what is worth taking for in-depth conversations.
3
Silence in the conversation
Silence in the conversation
Silence in the theater, silence on the stage. How an actor uses silence to his advantage, and how you can use it in a conversation.
4
Job interview
Job interview
An in-depth conversation is also a job interview. Think about how to go through it, what they expect from you, and even plan possible problems.
5
Speak as an adult!
Speak as an adult!
Do you ever have a conversation with someone who makes you understand that they are entitled to everything? Partnership in conversation.
6
Conversation with a smartphone in hand
Conversation with a smartphone in hand
Take care of the quality of the conversation and eliminate distractions! Tackle the telephone in the hands of the interlocutor.
7
Conversation as a meeting
Conversation as a meeting
See how an actor can conduct a conversation. Feel into your role, even when you are torn by strong emotions.
8
How to protect yourself from killers (or the world according to Trump)
How to protect yourself from killers (or the world according to Trump)
According to Trump, people are divided into those with the killer instincts and the rest. And only those with the killer instincts can succeed.
9
Self-presentation and first impression
Self-presentation and first impression
How to make a good first impression and convince the interlocutor during the self-presentation? Use the power of appreciation.
10
Where am I heading
Where am I heading
Discover where the true North of in-depth conversations is.

Good Feedback Course - Season 1

2021-06-17
What is feedback and how to give it skillfully so that both the recipient and the sender do not feel bad? What are the rules for giving good feedback? Coaches Izabela Kazimierska and Maciej Robakiewicz show how to effectively give, receive and ask for feedback with the help of such methods, among others like the Coleman models.
1
On good feedback
On good feedback
The first collision with feedback. Why do we dislike it so much and where does it start?
2
Feedback - a way of taking care of your needs
Feedback - a way of taking care of your needs
Find out about the most common communication levels and learn how to give assertive feedback.
3
The "Anti-I" message
The "Anti-I" message
How to learn to give feedback without complaint?
4
The "I" message - distinguish assessment and opinion from facts
The "I" message - distinguish assessment and opinion from facts
How to talk about facts rather than behavior?
5
Formula for feedback - FUKO
Formula for feedback - FUKO
Giving constructive feedback is not a piece of cake. Check how to do it!
6
What do you say?
What do you say?
How can you persuade someone to find a solution without aggression if the person has made a mistake?
7
Ask questions – the Gold Model
Ask questions – the Gold Model
What questions to ask the person who made the mistake to analyze their behavior?
8
Appreciation – the Star Model
Appreciation – the Star Model
Appreciation - what is its role and how to do it properly.
9
Squares
Squares
Do you know how to give feedback so that the other person does not feel offended, on the contrary? Meet the Squares method!
10
Retro
Retro
How to solve group conflicts and unfinished topics? Meet the reliable way - Retro!
1
On good feedback
On good feedback
The first collision with feedback. Why do we dislike it so much and where does it start?
2
Feedback - a way of taking care of your needs
Feedback - a way of taking care of your needs
Find out about the most common communication levels and learn how to give assertive feedback.
3
The "Anti-I" message
The "Anti-I" message
How to learn to give feedback without complaint?
4
The "I" message - distinguish assessment and opinion from facts
The "I" message - distinguish assessment and opinion from facts
How to talk about facts rather than behavior?
5
Formula for feedback - FUKO
Formula for feedback - FUKO
Giving constructive feedback is not a piece of cake. Check how to do it!
6
What do you say?
What do you say?
How can you persuade someone to find a solution without aggression if the person has made a mistake?
7
Ask questions – the Gold Model
Ask questions – the Gold Model
What questions to ask the person who made the mistake to analyze their behavior?
8
Appreciation – the Star Model
Appreciation – the Star Model
Appreciation - what is its role and how to do it properly.
9
Squares
Squares
Do you know how to give feedback so that the other person does not feel offended, on the contrary? Meet the Squares method!
10
Retro
Retro
How to solve group conflicts and unfinished topics? Meet the reliable way - Retro!

Project Management

2020-06-14
The most valuable thing in project management is to understand that it is not possible to tackle all projects alone. To become a better project manager, it is not enough to know popular tools, you also need to know what mistakes not to make, so as not to inhibit the efficiency and productivity of your work.
1
Balance and cojones, or project leadership
Balance and cojones, or project leadership
Tables alone are not enough. In the first episode, Igor Mróz introduces you to the fundamental principles of project leadership.
2
A process, a project or a chaos?
A process, a project or a chaos?
Where does the project management make sense and where does not at all? How is agile different from waterfall? How chaos sells under the guise of a project and what to do then...
3
A magical tool to tame chaos - Kanban
A magical tool to tame chaos - Kanban
See how to build a meaningful kanban board and manage the chaos in design (and other) tasks with it.
4
The most important question in the projects
The most important question in the projects
The meaning, the purpose and the Project Charter in the version of Zero Bullshit Management.
5
The scope, what should we do
The scope, what should we do
About collecting requirements and defining the scope of the project.
6
When will you be ready? Something about schedules - part 1
When will you be ready? Something about schedules - part 1
Creating the schedule. How to do it really well.
7
When will you be ready? Something about schedules - part 2
When will you be ready? Something about schedules - part 2
Do you know when it is going to be ready? Continuation of important lessons about schedules.
8
What can go wrong? Risk Management
What can go wrong? Risk Management
Risk, risk, risk. Do you know where it hides and how to avoid it?
9
Fighting with delays
Fighting with delays
Dealays mean a nightmare for the Project Manager. How to fight with them effectively?
10
Organization of communication in the team
Organization of communication in the team
Organizing communication in a project team is not an easy thing. When you are more of a coordinator than a manager...
11
How to push it everyday?
How to push it everyday?
Planning the next weeks and fighting surprises. Check if you are prepared for it.
1
Balance and cojones, or project leadership
Balance and cojones, or project leadership
Tables alone are not enough. In the first episode, Igor Mróz introduces you to the fundamental principles of project leadership.
2
A process, a project or a chaos?
A process, a project or a chaos?
Where does the project management make sense and where does not at all? How is agile different from waterfall? How chaos sells under the guise of a project and what to do then...
3
A magical tool to tame chaos - Kanban
A magical tool to tame chaos - Kanban
See how to build a meaningful kanban board and manage the chaos in design (and other) tasks with it.
4
The most important question in the projects
The most important question in the projects
The meaning, the purpose and the Project Charter in the version of Zero Bullshit Management.
5
The scope, what should we do
The scope, what should we do
About collecting requirements and defining the scope of the project.
6
When will you be ready? Something about schedules - part 1
When will you be ready? Something about schedules - part 1
Creating the schedule. How to do it really well.
7
When will you be ready? Something about schedules - part 2
When will you be ready? Something about schedules - part 2
Do you know when it is going to be ready? Continuation of important lessons about schedules.
8
What can go wrong? Risk Management
What can go wrong? Risk Management
Risk, risk, risk. Do you know where it hides and how to avoid it?
9
Fighting with delays
Fighting with delays
Dealays mean a nightmare for the Project Manager. How to fight with them effectively?
10
Organization of communication in the team
Organization of communication in the team
Organizing communication in a project team is not an easy thing. When you are more of a coordinator than a manager...
11
How to push it everyday?
How to push it everyday?
Planning the next weeks and fighting surprises. Check if you are prepared for it.

Leadership Skills - the "What" and "How"

2020-04-20
How to make people, teams and entire organizations become a better version of themselves? Vivek Antonio, an experienced coach and leadership trainer, shows his perspective on Leadership through his stories, experiences, as well as proven tips and the best literature recommendations.
1
Introduction to Leadership
Introduction to Leadership
Vivek Antonio will tell you "What to do" and "How to become” a better leader.
2
Mindset
Mindset
What do Keanu Reeves, Steve Jobs, Michael Jordan and Ed Sheeran have in common? How to behave in the face of failure? How your mindset influences your decisions.
3
Emotional Intelligence
Emotional Intelligence
If we are intelligent, why do we sometimes act irrational? Find out how to deal with emotions in difficult situations and what mechanisms will help you.
4
How we learn new habits
How we learn new habits
The power of habits. Can an old dog be taught new tricks? Does promotion and knowledge mean that you will be a good leader right away?
5
Building Trust
Building Trust
Do you know what element of the persistent behavior builds the trust of the client or the team?
6
Assertiveness
Assertiveness
Will you refuse your boss to accept another task to be done immediately? If not, does that mean you are not assertive?
7
Prioritization
Prioritization
What is urgent and important and what is less? In this episode, you will learn how to make decisions by setting the right priorities.
8
Presentation Skills
Presentation Skills
How to present so that people listen to you with interest, remember you and look forward to your next presentation.
9
Employee Engagement & Motivation
Employee Engagement & Motivation
What is the difference between motivating people and creating the right environment to motivate them? Learn about the practices of the best managers.
10
Summary
Summary
Which methods, models, skills, and literature will help you develop your leadership skills?
1
Introduction to Leadership
Introduction to Leadership
Vivek Antonio will tell you "What to do" and "How to become” a better leader.
2
Mindset
Mindset
What do Keanu Reeves, Steve Jobs, Michael Jordan and Ed Sheeran have in common? How to behave in the face of failure? How your mindset influences your decisions.
3
Emotional Intelligence
Emotional Intelligence
If we are intelligent, why do we sometimes act irrational? Find out how to deal with emotions in difficult situations and what mechanisms will help you.
4
How we learn new habits
How we learn new habits
The power of habits. Can an old dog be taught new tricks? Does promotion and knowledge mean that you will be a good leader right away?
5
Building Trust
Building Trust
Do you know what element of the persistent behavior builds the trust of the client or the team?
6
Assertiveness
Assertiveness
Will you refuse your boss to accept another task to be done immediately? If not, does that mean you are not assertive?
7
Prioritization
Prioritization
What is urgent and important and what is less? In this episode, you will learn how to make decisions by setting the right priorities.
8
Presentation Skills
Presentation Skills
How to present so that people listen to you with interest, remember you and look forward to your next presentation.
9
Employee Engagement & Motivation
Employee Engagement & Motivation
What is the difference between motivating people and creating the right environment to motivate them? Learn about the practices of the best managers.
10
Summary
Summary
Which methods, models, skills, and literature will help you develop your leadership skills?

What separates great leaders from good ones- Season 2

2020-11-02
How to build a sense of belonging in an organisation? Learn about the 3 most important tasks for Top Management.
1
Leadership
Leadership
What three basic tasks must managers fulfill to connect people to the company's strategy?
2
The meaning of existence in the organization
The meaning of existence in the organization
Do your employees identify with the mission, vision and strategic goals of the organization? Make sense of the company's existence so that people can follow it.
3
A sense of belonging
A sense of belonging
Once you've created sense of your existence, it's time to build a sense of belonging in your organization. This is the second task for Top Management.
4
Selection of Leaders
Selection of Leaders
The third task for managers is to select leaders in the organization. Find out which leaders fit your organization.
5
The role of leaders
The role of leaders
Build awareness in the organization of who the leader should be and what role he/she should play in achieving the common and set goals.
6
7 steps of cascading and communication strategy for leaders
7 steps of cascading and communication strategy for leaders
Cascading and communicating strategies is a unique skill among leaders. Learn the process and become an outstanding leader.
7
3 elements of visual management for leaders
3 elements of visual management for leaders
Create a working environment in your organization where nobody has to guess anything thanks to the three elements of visual management.
8
4 elements of people and team development for leaders
4 elements of people and team development for leaders
Learn the 4 most important elements to develop your employees and teams and that everyone implements the company's strategy in accordance with their role in the organization.
9
The 4% Paradox
The 4% Paradox
What is the 4% paradox? Check it out!
10
Tasks vs Target Conditions - Summary
Tasks vs Target Conditions - Summary
Do you know how the task differs from the target condition? Why a leader should know what situation he/she wants to get to and not what he/she wants to do.
1
Leadership
Leadership
What three basic tasks must managers fulfill to connect people to the company's strategy?
2
The meaning of existence in the organization
The meaning of existence in the organization
Do your employees identify with the mission, vision and strategic goals of the organization? Make sense of the company's existence so that people can follow it.
3
A sense of belonging
A sense of belonging
Once you've created sense of your existence, it's time to build a sense of belonging in your organization. This is the second task for Top Management.
4
Selection of Leaders
Selection of Leaders
The third task for managers is to select leaders in the organization. Find out which leaders fit your organization.
5
The role of leaders
The role of leaders
Build awareness in the organization of who the leader should be and what role he/she should play in achieving the common and set goals.
6
7 steps of cascading and communication strategy for leaders
7 steps of cascading and communication strategy for leaders
Cascading and communicating strategies is a unique skill among leaders. Learn the process and become an outstanding leader.
7
3 elements of visual management for leaders
3 elements of visual management for leaders
Create a working environment in your organization where nobody has to guess anything thanks to the three elements of visual management.
8
4 elements of people and team development for leaders
4 elements of people and team development for leaders
Learn the 4 most important elements to develop your employees and teams and that everyone implements the company's strategy in accordance with their role in the organization.
9
The 4% Paradox
The 4% Paradox
What is the 4% paradox? Check it out!
10
Tasks vs Target Conditions - Summary
Tasks vs Target Conditions - Summary
Do you know how the task differs from the target condition? Why a leader should know what situation he/she wants to get to and not what he/she wants to do.

Algorithms in Management - Season 2

2021-05-30
The Algorithmic Management is an original, unique method that allows you to very effectively manage a team and act as a manager or leader. Using the algorithm, we can be sure that we will achieve the planned result in a short time, without making unnecessary mistakes.
1
Multiplication
Multiplication
Extending the algorithm to other operational areas.
2
Synthesis
Synthesis
Selecting the most important tasks from the operational area that have the greatest impact on the result.
3
Implications
Implications
How to deal with the most important and at the same time the most difficult tasks?
4
Operationalization
Operationalization
Check how to lower the level of difficulty and assess how people implement simple behaviors and what tools they use.
5
Execution
Execution
What are the 4 steps to improving a single behavior?
6
3.12.48 for the manager part 1
3.12.48 for the manager part 1
How to create conditions for the team leading to improvement?
7
3.12.48 for the manager part 2
3.12.48 for the manager part 2
Optimization and behavior change and the impact on the result.
8
The most important simple behaviors
The most important simple behaviors
Improving simple behavior and achiving better results.
9
12 key behaviors of managers
12 key behaviors of managers
What are the key behaviors that a good manager should have?
1
Multiplication
Multiplication
Extending the algorithm to other operational areas.
2
Synthesis
Synthesis
Selecting the most important tasks from the operational area that have the greatest impact on the result.
3
Implications
Implications
How to deal with the most important and at the same time the most difficult tasks?
4
Operationalization
Operationalization
Check how to lower the level of difficulty and assess how people implement simple behaviors and what tools they use.
5
Execution
Execution
What are the 4 steps to improving a single behavior?
6
3.12.48 for the manager part 1
3.12.48 for the manager part 1
How to create conditions for the team leading to improvement?
7
3.12.48 for the manager part 2
3.12.48 for the manager part 2
Optimization and behavior change and the impact on the result.
8
The most important simple behaviors
The most important simple behaviors
Improving simple behavior and achiving better results.
9
12 key behaviors of managers
12 key behaviors of managers
What are the key behaviors that a good manager should have?

Total Communication - Season 2

2020-04-02
Maciej Robakiewicz, an actor and a trainer will guide leaders through the art of preparing and conducting an interesting presentation, especially in front of the team. It will teach you how to be a charismatic orator, master your diction, movement and even stage fright, and how to use it for storytelling in your message.
1
Coherence
Coherence
How to get the message across to the listener during the presentation? How to manage your content? Learn the concept of coherence of the three communication spaces and learn how to make the key issues you want to raise force a stable focus of your audience.
2
Movement
Movement
Movement gives energy, influences people, gives change. Maciej will introduce you to three elements that will make your presentation extremely interesting. Learn how to manage the space where you perform.
3
Concentration
Concentration
Being focused before presentation is the key to success? How to stay in the atmosphere of the presentation when there are distractions around you? You will learn rituals that will help you return to the place you were before losing mindfulness at any time.
4
Plan B
Plan B
Even during the best prepared presentation, surprises can happen. How to plan your speech to be prepared for every possible obstacle? How to respond to difficult questions from listeners?
5
Imformal impact
Imformal impact
Informal influence is not manipulation. See how to influence another person to effectively interest them. Learn the strength of arguments and the way how to efficiently manage them so that your message is remembered.
6
Satisfaction triangle
Satisfaction triangle
The satisfaction triangle tool will show you the substantive, procedural and psychological needs during the presentation. On its basis, you will learn how to build the right presentation that will effectively reach your audience.
7
Credibility
Credibility
An important element of communication for 100% is the credibility of the presenter. Credibility is directly proportional to the contact you are able to establish with your audience. Do you know what behaviors will give you great credibility in communication and how they affect the recipients?
8
Working with slides
Working with slides
Making presentations and presenting itself has never been so easy! Learn how to work with slides, how to build them, and what they should look like to best communicate with your audience! To work!
9
Diction
Diction
Maciej has prepared something for you from his acting workshop - diction practice techniques that will help you present clearly and understandable. Thanks to them, before each presentation, you only need one minute of practice to prepare your voice for clear communication.
10
Fear on the stage
Fear on the stage
Stress before the presentation? Dry mouth? Shaking hands? Who among us did not survive it! Check how to control the fear of important speeches.
11
Summary
Summary
Time for the summary of season wwo. You will go through the steps how to properly prepare for the presentation. Maciej will also tell you how the presentation affects introverts and extroverts, and will guide you through the stories that built him as an actor and coach.
1
Coherence
Coherence
How to get the message across to the listener during the presentation? How to manage your content? Learn the concept of coherence of the three communication spaces and learn how to make the key issues you want to raise force a stable focus of your audience.
2
Movement
Movement
Movement gives energy, influences people, gives change. Maciej will introduce you to three elements that will make your presentation extremely interesting. Learn how to manage the space where you perform.
3
Concentration
Concentration
Being focused before presentation is the key to success? How to stay in the atmosphere of the presentation when there are distractions around you? You will learn rituals that will help you return to the place you were before losing mindfulness at any time.
4
Plan B
Plan B
Even during the best prepared presentation, surprises can happen. How to plan your speech to be prepared for every possible obstacle? How to respond to difficult questions from listeners?
5
Imformal impact
Imformal impact
Informal influence is not manipulation. See how to influence another person to effectively interest them. Learn the strength of arguments and the way how to efficiently manage them so that your message is remembered.
6
Satisfaction triangle
Satisfaction triangle
The satisfaction triangle tool will show you the substantive, procedural and psychological needs during the presentation. On its basis, you will learn how to build the right presentation that will effectively reach your audience.
7
Credibility
Credibility
An important element of communication for 100% is the credibility of the presenter. Credibility is directly proportional to the contact you are able to establish with your audience. Do you know what behaviors will give you great credibility in communication and how they affect the recipients?
8
Working with slides
Working with slides
Making presentations and presenting itself has never been so easy! Learn how to work with slides, how to build them, and what they should look like to best communicate with your audience! To work!
9
Diction
Diction
Maciej has prepared something for you from his acting workshop - diction practice techniques that will help you present clearly and understandable. Thanks to them, before each presentation, you only need one minute of practice to prepare your voice for clear communication.
10
Fear on the stage
Fear on the stage
Stress before the presentation? Dry mouth? Shaking hands? Who among us did not survive it! Check how to control the fear of important speeches.
11
Summary
Summary
Time for the summary of season wwo. You will go through the steps how to properly prepare for the presentation. Maciej will also tell you how the presentation affects introverts and extroverts, and will guide you through the stories that built him as an actor and coach.

The Basics of Design Thinking

2020-04-02
Is Design Thinking a new, useless tool? Edyta Paul shows us how to use Design Thinking to create the best solutions for the client. Thanks to the practical knowledge of the author, leaders can create appropriate teams, plan the stages of development, try prototyping, test the idea and implement innovative solutions successfully.
1
What is Design Thinking
What is Design Thinking
In the first episode, Edyta Paul, an expert with 20 years of experience, will introduce us to Design Thinking. The process of generating ideas, focusing on the user and, above all, quick and cheap implementation of ideas - these are the main features of this method.
2
A team
A team
How to create an effective team and what is the role of each group member? What to do and what not to do while engaging the team? Find out how diversity affects group work and how it translates into results.
3
5 rules of creating a team
5 rules of creating a team
Learn how to use Google's years of research into building teams to give your team a chance to succeed too. A sense of security, reliability and diversity - these are the basic criteria that you will follow.
4
Cognitive styles
Cognitive styles
You certainly know that everyone processes the information received by them in a slightly different way. Learn about the different cognitive styles and find out how these differences affect the dynamics and teamwork, and thus the result.
5
Mindset
Mindset
The attitude matters! Today you will learn about the differences between people with different attitudes and how they can affect the teamwork. This is another criterion to consider when building a team. See which personality type is most desired in the Design Thinking team. Link to material discussed in the episode.
6
Stages of Design Thinking
Stages of Design Thinking
The Team is ready to act, time to work. Learn the stages of the Design Thinking process in order to focus on the client's needs to correctly define problems and move on to solving the right ones.
7
Empathization
Empathization
The stage from which to start working is empathy. Why is it so important? Based on a case study in the furniture industry, see how success has been achieved thanks to getting to know the very specific needs of the client. What is the best way to test these needs? Find out about the tools that will help you with this.
8
In-depth interview
In-depth interview
How to conduct an in-depth interview to provide as much useful information as possible? How will such interviews be used in the next stages of Design Thinking? Edyta will not only answer these questions, but will also tell you how to manage the silence so that it helps in the interview.
9
The mistakes of the empathization stage
The mistakes of the empathization stage
What are the most common mistakes in the empathic phase? Why is it so important and why are we devoting an entire episode to it? Find out why dry facts and data collected in the company will not replace your client's voice. Start listening.
10
Defining the problem
Defining the problem
How to use the information provided by the customer on how he is using your product? Discover a set of simple tools thanks to which you will be able to respond to the client's needs with your solutions.
11
Generating solutions
Generating solutions
Learn the principles of generating solutions based on customer information. What questions should you ask yourself at this stage to get the most interesting ideas? If you have concerns about a drop in energy in the group, see our suggestions for energizing your team.
12
Selection of solutions
Selection of solutions
In this episode, you will learn how to choose ideas for implementation. You will learn about various methods that you can use to let the members of the Design Thinking group decide autonomously which ideas seem best to them.
1
What is Design Thinking
What is Design Thinking
In the first episode, Edyta Paul, an expert with 20 years of experience, will introduce us to Design Thinking. The process of generating ideas, focusing on the user and, above all, quick and cheap implementation of ideas - these are the main features of this method.
2
A team
A team
How to create an effective team and what is the role of each group member? What to do and what not to do while engaging the team? Find out how diversity affects group work and how it translates into results.
3
5 rules of creating a team
5 rules of creating a team
Learn how to use Google's years of research into building teams to give your team a chance to succeed too. A sense of security, reliability and diversity - these are the basic criteria that you will follow.
4
Cognitive styles
Cognitive styles
You certainly know that everyone processes the information received by them in a slightly different way. Learn about the different cognitive styles and find out how these differences affect the dynamics and teamwork, and thus the result.
5
Mindset
Mindset
The attitude matters! Today you will learn about the differences between people with different attitudes and how they can affect the teamwork. This is another criterion to consider when building a team. See which personality type is most desired in the Design Thinking team. Link to material discussed in the episode.
6
Stages of Design Thinking
Stages of Design Thinking
The Team is ready to act, time to work. Learn the stages of the Design Thinking process in order to focus on the client's needs to correctly define problems and move on to solving the right ones.
7
Empathization
Empathization
The stage from which to start working is empathy. Why is it so important? Based on a case study in the furniture industry, see how success has been achieved thanks to getting to know the very specific needs of the client. What is the best way to test these needs? Find out about the tools that will help you with this.
8
In-depth interview
In-depth interview
How to conduct an in-depth interview to provide as much useful information as possible? How will such interviews be used in the next stages of Design Thinking? Edyta will not only answer these questions, but will also tell you how to manage the silence so that it helps in the interview.
9
The mistakes of the empathization stage
The mistakes of the empathization stage
What are the most common mistakes in the empathic phase? Why is it so important and why are we devoting an entire episode to it? Find out why dry facts and data collected in the company will not replace your client's voice. Start listening.
10
Defining the problem
Defining the problem
How to use the information provided by the customer on how he is using your product? Discover a set of simple tools thanks to which you will be able to respond to the client's needs with your solutions.
11
Generating solutions
Generating solutions
Learn the principles of generating solutions based on customer information. What questions should you ask yourself at this stage to get the most interesting ideas? If you have concerns about a drop in energy in the group, see our suggestions for energizing your team.
12
Selection of solutions
Selection of solutions
In this episode, you will learn how to choose ideas for implementation. You will learn about various methods that you can use to let the members of the Design Thinking group decide autonomously which ideas seem best to them.

Managing Remote Teams - Season 2

2020-11-02
The course is aimed at people managing remote teams or working in such groups. The first series deals with virtual meetings and gives specific ideas to increase their productivity, and thus increase the satisfaction of the participating team.
1
What is synchronous and asynchronous communication
What is synchronous and asynchronous communication
Learn how to improve asynchronous communication for remote teams.
2
Why asynchronous communication is more efficient
Why asynchronous communication is more efficient
In this episode, you will find that asynchronous communication is definitely more effective and better for your team and remote work.
3
Organizing your communication in practice
Organizing your communication in practice
Learn all the steps that are necessary to consciously manage communication, both synchronous and asynchronous.
4
Asynchronous tasks tracking
Asynchronous tasks tracking
Find out what Eisenhower's Matrix is and when to use it.
5
Asynchronous priority management
Asynchronous priority management
How many times have you received an e-mail, a message, a question by phone or in video chat: what is the status of task x? Find out how to deal with it.
6
Screencasting: the holy grail of remote work
Screencasting: the holy grail of remote work
The situation when a member of your team asks you to explain something should not happen often enough to distract you from work. Find out how to counteract it.
7
Email as asynchronous communication channel
Email as asynchronous communication channel
Find out how an e-mail can become an asynchronous communication tool.
8
Instant messages: synchronous or asynchronous?
Instant messages: synchronous or asynchronous?
In this episode, we will talk about other communication tools that are quite commonly used in all virtual teams, on chats and messengers.
9
How to build efficient asynchronous messages?
How to build efficient asynchronous messages?
Learn how to efficiently compose messages with all asynchronous tools.
10
Summary
Summary
Let's summarize what we covered in this course on Asynchronous Communication for Virtual Teams.
1
What is synchronous and asynchronous communication
What is synchronous and asynchronous communication
Learn how to improve asynchronous communication for remote teams.
2
Why asynchronous communication is more efficient
Why asynchronous communication is more efficient
In this episode, you will find that asynchronous communication is definitely more effective and better for your team and remote work.
3
Organizing your communication in practice
Organizing your communication in practice
Learn all the steps that are necessary to consciously manage communication, both synchronous and asynchronous.
4
Asynchronous tasks tracking
Asynchronous tasks tracking
Find out what Eisenhower's Matrix is and when to use it.
5
Asynchronous priority management
Asynchronous priority management
How many times have you received an e-mail, a message, a question by phone or in video chat: what is the status of task x? Find out how to deal with it.
6
Screencasting: the holy grail of remote work
Screencasting: the holy grail of remote work
The situation when a member of your team asks you to explain something should not happen often enough to distract you from work. Find out how to counteract it.
7
Email as asynchronous communication channel
Email as asynchronous communication channel
Find out how an e-mail can become an asynchronous communication tool.
8
Instant messages: synchronous or asynchronous?
Instant messages: synchronous or asynchronous?
In this episode, we will talk about other communication tools that are quite commonly used in all virtual teams, on chats and messengers.
9
How to build efficient asynchronous messages?
How to build efficient asynchronous messages?
Learn how to efficiently compose messages with all asynchronous tools.
10
Summary
Summary
Let's summarize what we covered in this course on Asynchronous Communication for Virtual Teams.

Problem Solving and Boardmeeting in Remote Teams

2020-11-18
In the era of a pandemic, companies are forced to move their activities to the online world. Can remote check-in be as effective as those in the office or at GEMBA? Can problem-solving also be effectively done in a virtual way? Tymek Myśliwiec has collected all the necessary tools and his reliable methods to increase the efficiency of the entire company even when working remotely and not to postpone solving pressing problems until later.
1
Introduction to Problem Solving in remote teams
Introduction to Problem Solving in remote teams
Check how to use Problem Solving and Boardmeeting during remote meetings of your team to maintain efficiency and commitment.
2
Boardmeeting in remote teams - Approach 1
Boardmeeting in remote teams - Approach 1
How to conduct an effective boardmeeting? Explore different approaches to choose the one that works best for you.
3
Boardmeeting in a remote team - online board
Boardmeeting in a remote team - online board
See how you can create online boardmeeting boards for your team in a simple Excel sheet. Start meetings and see how quickly you feel the change!
4
Problem Solving group in a distributed team
Problem Solving group in a distributed team
How many people should be counted, how long should it last, when is the best time to organize it and how?
5
Intuition vs logic in problem diagnosis
Intuition vs logic in problem diagnosis
What if troubleshooting doesn't work? What if employees say it can't be done? What to do? Listen to your intuition or rely on logic?
6
Description of the problem - 5W + 1H
Description of the problem - 5W + 1H
5 questions for "W" and one for "H", which will be a great help in accurately describing and breaking down our problem into prime factors.
7
What is the cause? Ishikawa diagram
What is the cause? Ishikawa diagram
Discover with your team what is the root cause of the problem in your process and choose an effective solution.
8
We are looking for solutions - Philips 623
We are looking for solutions - Philips 623
The Philips 623 brainstorming can involve the entire team in creative problem solving. This method generates 72 solutions in 18 minutes!
9
How to solve a problem? PVA
How to solve a problem? PVA
Where to start experimenting and searching for the best solution? Get to know the PVA method.
10
Matrix of choice of solutions
Matrix of choice of solutions
How to easily define whether our idea makes sense? Use the Solution Selection Matrix.
11
PDCA, or conduct an experiment
PDCA, or conduct an experiment
The time has come to experiment, to test the chosen solution.
1
Introduction to Problem Solving in remote teams
Introduction to Problem Solving in remote teams
Check how to use Problem Solving and Boardmeeting during remote meetings of your team to maintain efficiency and commitment.
2
Boardmeeting in remote teams - Approach 1
Boardmeeting in remote teams - Approach 1
How to conduct an effective boardmeeting? Explore different approaches to choose the one that works best for you.
3
Boardmeeting in a remote team - online board
Boardmeeting in a remote team - online board
See how you can create online boardmeeting boards for your team in a simple Excel sheet. Start meetings and see how quickly you feel the change!
4
Problem Solving group in a distributed team
Problem Solving group in a distributed team
How many people should be counted, how long should it last, when is the best time to organize it and how?
5
Intuition vs logic in problem diagnosis
Intuition vs logic in problem diagnosis
What if troubleshooting doesn't work? What if employees say it can't be done? What to do? Listen to your intuition or rely on logic?
6
Description of the problem - 5W + 1H
Description of the problem - 5W + 1H
5 questions for "W" and one for "H", which will be a great help in accurately describing and breaking down our problem into prime factors.
7
What is the cause? Ishikawa diagram
What is the cause? Ishikawa diagram
Discover with your team what is the root cause of the problem in your process and choose an effective solution.
8
We are looking for solutions - Philips 623
We are looking for solutions - Philips 623
The Philips 623 brainstorming can involve the entire team in creative problem solving. This method generates 72 solutions in 18 minutes!
9
How to solve a problem? PVA
How to solve a problem? PVA
Where to start experimenting and searching for the best solution? Get to know the PVA method.
10
Matrix of choice of solutions
Matrix of choice of solutions
How to easily define whether our idea makes sense? Use the Solution Selection Matrix.
11
PDCA, or conduct an experiment
PDCA, or conduct an experiment
The time has come to experiment, to test the chosen solution.

The Impact of New Tech

2020-08-14
What are the most important new technologies and why you should learn about them and how to use them? It is impossible for a modern manager to not know what the Internet of Things, artificial intelligence, Virtual Reality and Augmented Reality, 3D printing, Autonomous cars, sensors, robots or biotechnology are all about. All technologies are developing at a dizzying pace and their convergence is making this acceleration even greater.
1
Understand new technologies - 6D Rule
Understand new technologies - 6D Rule
How are new technologies changing the world? We invite you on an amazing journey.
2
Artificial technology in the future and work
Artificial technology in the future and work
Are you wondering why Hertz and Avis didn't invent Uber and Hilton and Hyatt didn't invent Airbnb? They had potential, but...
3
5G, balloons and satellites
5G, balloons and satellites
From 0G to 5G. How has technology changed in 80 years?
4
Sensors
Sensors
Will even more detailed customer information give the biggest advantage on the market? How to get them with the help of technology?
5
Robots - will they take over the world?
Robots - will they take over the world?
Today, robots perform tasks that are boring, dirty and dangerous for us. Robots show up where accuracy and experience are key. What's next?
6
VR and AR. How to use them in business?
VR and AR. How to use them in business?
Understanding new technologies - the 6D rule 2 Artificial Intelligence and the future of work 3 5G, balloons and satellites 4 Sensors 5 Robots - will they take over our world?
7
3D printing
3D printing
How and in which industries to use 3D printing? What can change our business today? What is bioprinting?
8
Internet of Things
Internet of Things
The Internet of Things is today one of the hottest technological trends affecting the operation of factories, production and business.
9
Biotechnology
Biotechnology
Biotechnology transforms the basic components of life, our genes and cell proteins into tools to manage and modify our lives. Where will this lead us?
10
Transport of the future
Transport of the future
Autonomous cars will be up to five times cheaper - making owning a car not only unnecessary, but also expensive.
1
Understand new technologies - 6D Rule
Understand new technologies - 6D Rule
How are new technologies changing the world? We invite you on an amazing journey.
2
Artificial technology in the future and work
Artificial technology in the future and work
Are you wondering why Hertz and Avis didn't invent Uber and Hilton and Hyatt didn't invent Airbnb? They had potential, but...
3
5G, balloons and satellites
5G, balloons and satellites
From 0G to 5G. How has technology changed in 80 years?
4
Sensors
Sensors
Will even more detailed customer information give the biggest advantage on the market? How to get them with the help of technology?
5
Robots - will they take over the world?
Robots - will they take over the world?
Today, robots perform tasks that are boring, dirty and dangerous for us. Robots show up where accuracy and experience are key. What's next?
6
VR and AR. How to use them in business?
VR and AR. How to use them in business?
Understanding new technologies - the 6D rule 2 Artificial Intelligence and the future of work 3 5G, balloons and satellites 4 Sensors 5 Robots - will they take over our world?
7
3D printing
3D printing
How and in which industries to use 3D printing? What can change our business today? What is bioprinting?
8
Internet of Things
Internet of Things
The Internet of Things is today one of the hottest technological trends affecting the operation of factories, production and business.
9
Biotechnology
Biotechnology
Biotechnology transforms the basic components of life, our genes and cell proteins into tools to manage and modify our lives. Where will this lead us?
10
Transport of the future
Transport of the future
Autonomous cars will be up to five times cheaper - making owning a car not only unnecessary, but also expensive.

Effective Back Office

2020-04-02
Lean isn't just about manufacturing. Katarzyna Mickiewicz shows how quickly and effectively you can apply lean office processes. Thanks to this course, every leader will be able to, step by step, assess the situation and then create their own support department and optimize difficult processes. However, back office needs the right team in order to be effective. Therefore Mickiewicz will show you how to best use the competency matrix to match and motivate employees.
1
Introduction
Introduction
Can Lean be applied to office processes? What are support departments? Learn how to start optimization work in departments that don't follow the main process.
2
Support Departments: introduction to the analysis
Support Departments: introduction to the analysis
Are we sure what products are to be delivered by these departments in our organization? Learn about the specificity of lean activities in support departments - do you know why we start with the selection of implemented processes?
3
Creating Support Departments - part 1
Creating Support Departments - part 1
Why are such departments created? When is it advisable? How many resources do they need? See where to start building a new support department in your organization.
4
Creating Support Departments - part 2
Creating Support Departments - part 2
Who should work in the newly created department? Do we need to hire someone or can we rely on current employees? Learn how to build a new team and develop a plan to transfer your processes between departments.
5
Leader
Leader
Do you know how much time leaders in your organization spend on operational work? What does it mean to be in Gemba? See how to create conditions for a person in a managerial position to actually manage the process and develop subordinates.
6
Relationships with departments implementing main processes
Relationships with departments implementing main processes
Where does the main process end and the support process begin? See how to define mutual expectations and opportunities, as well as boundaries between departments in your organization.
7
Universality and substitutability in a team
Universality and substitutability in a team
How do you distribute responsibilities in your department? Are they all weighted evenly? Learn how to ensure operational safety in the department and the possibility of mutual substitutability of employees.
8
Matrix of competences
Matrix of competences
Do you know what competences you need in your department to be able to successfully implement its processes? See how to develop individual training plans that will support your department's goals.
9
Meetings
Meetings
Do you feel the meetings you attend give any value? Are you needed at all of them? Learn about the effective way to prepare and conduct meetings.
10
E-mails
E-mails
Do you read all the e-mails that come to you during the day? Do you need all of them? See how to reduce the process of electronic correspondence, while increasing the exchange of communication.
11
Summary
Summary
Lean is a path we shouldn't deviate from - continuous improvement means verifying the current state and challenging the status quo on a daily basis. How to persevere?
1
Introduction
Introduction
Can Lean be applied to office processes? What are support departments? Learn how to start optimization work in departments that don't follow the main process.
2
Support Departments: introduction to the analysis
Support Departments: introduction to the analysis
Are we sure what products are to be delivered by these departments in our organization? Learn about the specificity of lean activities in support departments - do you know why we start with the selection of implemented processes?
3
Creating Support Departments - part 1
Creating Support Departments - part 1
Why are such departments created? When is it advisable? How many resources do they need? See where to start building a new support department in your organization.
4
Creating Support Departments - part 2
Creating Support Departments - part 2
Who should work in the newly created department? Do we need to hire someone or can we rely on current employees? Learn how to build a new team and develop a plan to transfer your processes between departments.
5
Leader
Leader
Do you know how much time leaders in your organization spend on operational work? What does it mean to be in Gemba? See how to create conditions for a person in a managerial position to actually manage the process and develop subordinates.
6
Relationships with departments implementing main processes
Relationships with departments implementing main processes
Where does the main process end and the support process begin? See how to define mutual expectations and opportunities, as well as boundaries between departments in your organization.
7
Universality and substitutability in a team
Universality and substitutability in a team
How do you distribute responsibilities in your department? Are they all weighted evenly? Learn how to ensure operational safety in the department and the possibility of mutual substitutability of employees.
8
Matrix of competences
Matrix of competences
Do you know what competences you need in your department to be able to successfully implement its processes? See how to develop individual training plans that will support your department's goals.
9
Meetings
Meetings
Do you feel the meetings you attend give any value? Are you needed at all of them? Learn about the effective way to prepare and conduct meetings.
10
E-mails
E-mails
Do you read all the e-mails that come to you during the day? Do you need all of them? See how to reduce the process of electronic correspondence, while increasing the exchange of communication.
11
Summary
Summary
Lean is a path we shouldn't deviate from - continuous improvement means verifying the current state and challenging the status quo on a daily basis. How to persevere?

Lean Leadership - Season 2

2020-11-01
Klaus Lyck Petersen has supported organizations around the world in their transformation. According to Petersen, people are one of the most important elements that lead a company to success during its change.